Returns and refunds
We offer a 30-day return window on every order. If the socks are not what you expected, email us within 30 days of delivery and we will arrange a return.
Postage on returns is covered by us. We will send you a prepaid label or reimburse the return postage, up to the standard parcel rate.
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days and we will replace it or refund you in full, including original postage. This is in addition to your rights under the Australian Consumer Law.
Change of mind
We accept change-of-mind returns within 30 days provided the socks are unworn, unwashed and in their original packaging. We cover the return postage, but the original order is refunded in full.
How to start a return
Email returns@paire.store with your order number and a short note about the issue. We reply within one business day.
Refund timing
Refunds are issued to your original payment method within 3 business days of us receiving the return. Your bank may take a further 2–5 business days to show the funds.
Nothing in this policy limits your rights under the Australian Consumer Law.